What happens if power goes out on my medical alert?

Since the medical alert main unit has a backup battery and is connected to the phone line which has a different power source, it will continue to function.

When the system goes into battery backup mode; it sends the monitoring center a signal that it is using the redundant power source rather than the main power source. The operators will then call the client of the medical alert to ask them if they need assistance during the power outage. If they cannot get a hold of the client, they will attempt to notify the emergency contacts. This can be changed to simple notification of the client and no notification of the contacts.

Unlike a medical emergency, we do not dispatch during a power outage unless specifically instructed to by the client. During the recent storms, we had a lot of power outages, but were able to keep up with the increased demand because we overstaff the monitoring center and everybody in the monitoring center is EMT certified.

This provides our medical alert users an optimal experience. After the power comes back on, the unit sends us a restoration signal and will charge up automatically. The lights on both of the systems will continue to slowly blink until the unit is fully charged. The automated test signals ensure that the unit is still working after the power outage. With our service, you do not have to worry about anything.

Linear PERS

Our most basic medical alert system; includes both a bracelet and necklace attachment.
Linear PERS Product Page

eResponder

A mobile medical alert; speak directly to an operator through the wearable device.
eResponder Product Page

LifeSentry

Speak directly through both the bracelet and necklace 24/7 to an EMT certified operator.
LifeSentry Product Page