Do I Need a Prime Medical Alarm?

Starting Up:
What to Know About Contracts and Services

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Basic Components

In general, there are two basic components of a medical alert system; the base console or base unit, and the personal transmitter device. For the units that do have a base unit, the base unit’s purpose is to house the receiver. In the case of the Linear PERS, the voice amplifier allows the customer to communicate with a 911 operator throughout their home. The main advantage with the Linear PERS is that it is the most economical choice for people with phone lines.

With Prime Medical Alert’s cellular eResponder, everything is built right into the necklace. It is completely mobile and there are no restrictions in regards to taking the device with you wherever you go. Both the eResponder and the Lifesentry have voice amplifiers built into the unit for easy access to an operator.

Range of Prime Systems

The Linear PERS has a range of up to 1000 feet and the LifeSentry has a range of approximately 600 feet (two football fields), which allows them complete coverage in the largest of homes. The eResponder works on its own cellular network and does not have a predefined range. It can be worn inside or outside the house for use during any emergency situation.

Water Resistance

All of our units, including the eResponder, are water resistant which means they work in the shower and bath. The shower and bath areas are prone to many accidents— with already slick surfaces getting water on them, they become even more slippery. It’s very important the devices work in areas that can get wet. This is not limited to the shower or bathroom. The kitchen while washing dishes and/or cooking, the garden, the pool area, and the laundry room are all areas where water is present and falls take place.

Choosing the Right System

Many clients ask us which system would best suit their needs. This depends on a variety of factors. The first question we ask is how big the house is, is there a home phone line present, and would they like to be able to go anywhere with their device or do they primarily stay in their residence? If the client lives in a condominium or small apartment and stays mostly inside or close to the apartment, our most basic system, the Linear PERS is a great option.



Once You’re A Client:
How We Maintain Equipment and Ongoing Service

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Easy Use

With any system, as soon as the client presses their necklace or bracelet, a signal is sent to the central monitoring center and an operator comes on the line. If the client is unable to respond, we disconnect from the medical alarm system and attempt to call their house. With the eResponder, the operators attempt to communicate with the client directly through the device and in the event of no response, start processing the location information immediately. If there is no response from the user, it is most likely an emergency.

Emergency Protocol

At this point, we can proceed in a couple different ways (the client lets us know their preference at the time of signup). We can either call emergency contacts and ask them what they would like to do (if we can’t get a hold of emergency contacts we dispatch) or we can dispatch directly (notifying emergency contacts second). All devices can be used to summon ambulance, police, or fire department services. We are able to store as many emergency contacts as you deem necessary along with pertinent medical information. This ensures the quickest action from first responders in the event of an emergency.

Simple Installation

All of our systems can be installed within minutes. With the Linear PERS or Lifesentry you simply plug a phone and power cord into their respective wall sockets. With the eResponder all you do is put the necklace on. Again, if you do not have a landline phone, let our agents know and we can set you up with a system that doesn’t require one.

Around the Clock Availability

A representative is available at any hour, day or night, if you need help during the installation process. If a power outage occurs, our units have a backup battery within the base, which keeps them running for at least 36 hours (the eResponder lasts many months on a single charge).